1. Information We Collect
We may collect personal information that you voluntarily provide to us when you contact SEBARIS, submit an enquiry, book an appointment, complete an assessment, or communicate with our team. This may include your name, phone number, email address, treatment interest, appointment details, and any information you choose to share with us.
2. How We Use Your Information
We use your information to respond to enquiries, arrange appointments, provide treatment-related guidance, improve our services, communicate important updates, and support your SEBARIS clear aligner journey. We may also use your information for administrative, customer service, and internal record-keeping purposes.
3. Health and Treatment Information
If you proceed with an assessment or treatment, additional dental or health-related information may be collected by the attending dental professional or clinic team. This information is used only for assessment, treatment planning, clinical monitoring, and providing appropriate dental care.
4. Sharing of Information
We do not sell your personal information. Your information may be shared only when necessary with authorised team members, dental professionals, clinic partners, service providers, or where required by law. Any sharing is limited to what is reasonably required to provide our services and support your care.
5. WhatsApp and Third-Party Platforms
When you contact us through WhatsApp, social media, forms, maps, or other third-party platforms, your use of those platforms may also be subject to their own privacy policies. SEBARIS is not responsible for how third-party platforms process your information.
6. Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. However, no online communication or digital storage method is completely secure, and we cannot guarantee absolute security.
7. Retention of Information
We retain personal information only for as long as reasonably necessary for enquiry handling, appointment management, treatment support, business records, legal obligations, or legitimate operational purposes.
8. Your Rights
You may contact us to request access to your personal information, ask for corrections, withdraw consent where applicable, or ask questions about how your information is handled. We may need to verify your identity before processing certain requests.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, operations, or legal requirements. The latest version will be made available on this page.
10. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact SEBARIS through our official WhatsApp number or website contact channels.